Refund & Cancellation Policy

General

• Broadband/TV plans are prepaid and billed in advance. Once activated, fees are non-refundable for the active cycle.
• If installation cannot be completed at your address, any advance paid will be refunded.

Timelines

• Installation not feasible: refund within 5–7 business days to the original payment method.
• Duplicate/failed charge: on validation, refund within 3–5 business days.
• Device (router/ONU) returns: per manufacturer warranty; service charges are non-refundable.

UPI Autopay (e‑mandates)

• You can cancel the UPI mandate anytime from your UPI app (PhonePe/GPay/Paytm) → Autopay/Subscriptions.
• Additionally, email support@zspeedfibernet.in to request cancellation; we process within 1 business day.

How to request a refund

Email support@zspeedfibernet.in with your name, Customer ID, payment reference (UTR/RRN), reason, and screenshots if any.

Downtime credits

If there is a prolonged outage attributable to us (excluding force majeure or scheduled maintenance), we may provide pro‑rated service credits at our discretion.

Notes

• Refund timelines exclude bank/processor delays.
• All charges are subject to applicable taxes.