Privacy Policy
This Privacy Policy explains how ZSpeedFiberNet (Sri Shirdi Sai Cable Network) collects, uses, and protects information when you use our website, broadband, cable TV, CCTV and related services.
Information we collect
- Identity & contact: name, phone, email.
- Service details: installation address, plan, router/ONU serials, usage diagnostics (non-content).
- Billing: invoices, payment status, transaction references. We do not store card numbers, CVV, or UPI PINs.
- Technical: device/browser info, IP, cookies for analytics and session management.
How we use information
- Provide and maintain services; troubleshoot and support.
- Send service updates and payment reminders (SMS/WhatsApp) with your consent.
- Prevent fraud and ensure network security.
- Comply with legal obligations (tax/GST records, lawful requests).
Payments & third parties
Payments are processed by PhonePe and partner banks. Authentication, tokenization and settlement are handled by the processor. We do not collect or store full card data or UPI credentials on our servers.
Data sharing
We share data only with: (i) payment processors and banks to complete payments; (ii) telecom/infra partners to deliver service; (iii) service providers for support/analytics; (iv) authorities when legally required.
Retention
Account and invoice records are retained for as long as you are a customer and thereafter for up to 8 years to meet legal/tax requirements. Technical logs are typically retained up to 12 months, unless required longer for security or legal reasons.
Your choices & rights
- Opt out of WhatsApp/SMS anytime by contacting support.
- Request access/correction/deletion of your data (subject to legal limits).
- Withdraw consent for marketing communications.
Cookies
We use cookies for analytics and essential site functions. You can manage cookies via your browser settings. A consent banner is shown on the homepage.
Children
Our services are intended for adults/business users. We do not knowingly collect personal data from children under 18 without guardian consent.
Security
We implement administrative and technical safeguards (least-privilege access, encryption in transit, secure payment flows). No system is 100% secure; please contact us immediately if you suspect unauthorized access.
Updates
We may update this Policy from time to time. Material changes will be reflected by updating the “Effective date”.
Contact & Grievance Officer
Grievance Officer: [Your Officer Name]
Email: support@zspeedfibernet.in
Phone/WhatsApp: +91-9501968516
Hours: Mon–Sat, 10:00–18:00 IST
Address: 3/382, Teachers Colony, Lakkireddipalle, Annamayya, A.P. 516257